Are you struggling to respond promptly to all the customer inquiries on WhatsApp, with just one or two devices at your disposal? Are you interested in using WhatsApp Business on multiple devices? Look no further! According to statistics, 46% of customers anticipate receiving a response within the initial hour, which can be a daunting task for a single individual to manage with consistent attention. In this article, we'll provide you with insights on how to use WhatsApp Business on multiple devices by leveraging both the WhatsApp Business App and WhatsApp Business API.
Can WhatsApp Business be used on Multiple devices?
Yes, there are 2 ways to use WhatsApp Business on Multiple devices:
1. WhatsApp Business App
2. WhatsApp Business API
WhatsApp Business App
The WhatsApp Business App allows you to use WhatsApp Business for multiple users, earlier accessible only through one smartphone and one PC. However, after the recent Update (in 2023) to WhatsApp Business App, you can link WhatsApp Business on up to 5 devices. You can use WhatsApp Business App on 1 Mobile Device + 4 Additional Devices (PC/ mobile/ tablet).
WhatsApp Business API
WhatsApp launched the WhatsApp Business API in 2018, intended for use by medium to large enterprises.
By utilizing the WhatsApp Business API, businesses can avoid limitations related to the 256-contact WhatsApp broadcast limit. With this tool, businesses can:
Send messages to an unlimited number of opted-in users every day.
Offer live chat support on an unlimited number of devices, including mobile phones, tablets, and PCs.
Provide live customer support to users via a 24-hour chat window.
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Let's explore the ways in which you can leverage both the WhatsApp Business App and the Business API to utilize WhatsApp Business for multiple users.
How to use WhatsApp Business on multiple devices (using WhatsApp Business App)?
To use WhatsApp Business on multiple devices using the WhatsApp Business App, follow these steps:
The WhatsApp Business application is well-suited for individuals and small businesses with relatively lower message volumes.
You can use the WhatsApp Business App on up to five devices, including one mobile device and four additional devices, with support for PCs only. These devices include:
PC
Smartphone/Tablets
WhatsApp Business on Multiple PCs
Follow these steps to use WhatsApp Business on multiple PC or laptop:
1. On your PC or MacBook, open the webpage: web.whatsapp.com
2. Pick your phone and click the three white dots. Click on WhatsApp Web.
3. Choose 'Link a device' and scan the QR code on your PC screen to connect your WhatsApp Business account.
With the same account, your agents can now enable WhatsApp Business login on 4 PCs.
Run WhatsApp Business on Two Phones
You can perform WhatsApp Business Login on multiple phones easily.
Just follow these steps:
1. Before proceeding, ensure that you have downloaded the WhatsApp Business App on your mobile device. If you haven't already, please download the app first.
2. The next step is to open any browser on your mobile phone and navigate to the webpage 'web.whatsapp.com'. Once you have accessed the site, follow these steps:
Click on the three-dot icon in the top right corner of your browser.
Select the 'Desktop site mode' option to view the webpage in desktop mode.
After enabling the Desktop site mode, you will see a QR code on the webpage. Follow these steps to log in to WhatsApp Business App on two mobile devices:
Open the WhatsApp Business App on your first mobile device and click on the three-dot icon in the top right corner.
Select the 'WhatsApp Web' option and scan the QR code displayed on the desktop site using your phone's camera.
Once the QR code is successfully verified, you will be logged in to WhatsApp Business App on your first mobile device.
Repeat the same process on your second mobile device to log in to WhatsApp Business App.
Congratulations! By logging in to WhatsApp Business on two mobile devices, your agents can use the same WhatsApp Business Account on two mobile devices and three PCs.
However, it's important to note that using the WhatsApp Business App has several limitations, especially for mid to large-sized businesses.
Limitations of WhatsApp Business App
The WhatsApp Business App has several downsides when it comes to communicating with users, including:
A WhatsApp broadcast limit of only 256 users.
No option to track analytics, such as message delivery and read rates.
No ability to track agent performance.
Inability to integrate a WhatsApp chatbot to automate customer support.
To overcome these limitations, businesses can leverage the WhatsApp Business API to support multiple users.
Before you Leave
That concludes our guide on how to use WhatsApp for multiple users. By following these tips, you can either use WhatsApp on multiple devices or leverage the WhatsApp Business API with the help of Chatsdb's WhatsApp Marketing platform.
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